Frequently asked questions

What country are you shipping from?

Krels Creations is based in Canada.

What currency is your website?

The shop is in Canadian dollar but you can change it by selecting your country on top right side. Keep it mind during checkout it will go back to Canadian dollar and will charged you in Canadian dollar; your bank will do the conversion for you. 

Can I use more than one coupon code?

Sorry no, one coupon only can be used at a time.
Coupon applies before fees and taxes.
 

Can I cancel my order?

You may cancel your order within 24 hours. Please email at krelscreations@gmail.com as soon as possible.

Do you offer for local pick-up?

Unfortunately, no. For security reasons. 

Why does the shipping cost is not the same for every items?

Stickers and any flat paper is shipped via "lettermail".

However, bulk items such as washi tapes, albums etc. must be shipped as "parcels". Parcels cost more to ship as they considered as large items.

How long does it take to received my order?

Estimated shipping after your order marks as fulfilled:

✉︎ Canada: 1 to 20 business days
✉︎ USA (untracked) ship via lettermail: 10 - 30 business days 
✉︎ USA (untracked) bulk items ship via small air packet: 7-14 business days
✉︎ USA (tracked): 7-14 business days
✉︎ International: up to 10 weeks (business days)
✉︎ International bulk items & heavy items ship via International small air packet: 10-25 business days

 

Is there a tracking number?

No tracking on lettermail or small air packet shipping. 

If you purchase untracked shipping there will be no tracking number. There's no way for us to know as well the status of your package once it has been handed to post office or marked as shipped.

By purchasing without tracking, you acknowledge that we cannot be held responsible for lost orders that does not have a tracking number.

Shipping with tracking number is available for purchase at checkout. 
If you purchase a tracking number, the tracking number will be emailed to you, or you may log in to your account to track your order.
 

My tracking number shows error?

Please allow 1-2 business day to update the system. 

My order is still not arrive after the estimated shipping. What now?

I can't able to provide a replacement of the order. If your order has not arrived within the estimated delivery time (30 days), please allow it one more week to allow postal services to return to me in case it's not deliverable.

Other cases to consider is the package was delivered to a neighbor or in the wrong mailbox within a community locker. Checking with your courier services, concierge or building superintendent will be a great help to find your package.

Holiday season  and unforeseen events can also impact the delay of your package. We appreciate your patience and understanding!

I entered the wrong address?   

If your order was already shipped with the incorrect address, unfortunately I do not have any ways to change it or know the status of it. If your mail returned to me I will email you and discuss the reshipment to the correct address.

Customer will have to pay for the shipping cost. So please make sure to double or triple check your shipping information when placing your order! 

 

Returns and exchange infos

All orders are final sales.

We do not accept returns or exchanges. 
If you are dissatisfied or something wrong with your order please contact me to discuss! These situations are treated on a case to case basis but can be resolve always.

If something needs to be change on your order once placed, please email asap krelscreations@gmail.com.


Krels Creations does not allow multiple orders to be combined so please double-check before checking out.

  

Subscription frequently asked questions

What is Krels Happy Mail Subscription?

Monthly you will received a Happy Mail from Krels Creations. Each mail contains lots of functional and cute stickers. You will also receive a mystery washi tape and a monthly freebies. Every month new design and new theme. 

Why subscription?

Our subscriptions saves you money and time from shopping, I know sometimes we don't have a time to seat and scroll for hours just to shop and search. We rather spend our time to some other things like planning/journaling, self-care, spending time with your family etc. But we love stickers and we love opening happy mail so I decided to create this subscription. Before you know it a happy mail is waiting at your doorstep. Just make sure your address is correct so it's not waiting at other's doorstep.😄 

When will I be charged?

You will be charged on the day you subscribe and future billing will be charge on every 1st of the month. 

When will my subscription ship?

Your subscription mail will be shipped on 11th of the month. In the event of an unforeseen delay, subscribers will be notified.  

Can I use a coupon on subscription?

Coupon is not allowed. Our subscription is already discounted at 40% off.

How to change my address?

You may change your address by logging in to your account. There you can change and update your informations. If you're not registered yet please email me at krelscreations@yahoo.com as soon as possible. If your mail is already shipped I cannot able to make any changes to it, so please always double check your address.

How can I cancel my subscription?

Subscriber you must cancel your subscription at least 24hrs before the billing date. After this point, your order will ship as scheduled and any cancellations will apply to the following month. 

At the bottom page, click "Manage subscription" to cancel, skip or pause your subscription.

How can I change my subscription? Example changing from Vertical to Hobonichi cousin...

You'll have to cancel your current subscription and then resubscribe to the ones that you like.