FAQ
What country are you shipping from?
Krels Creations is based in Canada.
What currency is your website?
The shop charge in Canadian dollar
Can I use more than one coupon code?
Sorry no, one coupon only can be used at a time.
Coupon applies before fees and taxes.
Can I cancel my order?
You may cancel your order within 24 hours. Please email at krelscreations@gmail.com as soon as possible.
Do you offer for local pick-up?
Unfortunately, no. For security reasons.
Can I combine my orders?
We can combine your orders as long as your initial order hasn't been packed or fulfilled yet. If combining your orders results in a lower shipping cost, you'll receive a refund for the difference.
Please email us as soon as possible with your order number at krelscreations@gmail.com.
Why does the shipping cost is not the same for every items?
Stickers and any flat paper is shipped via "lettermail".
However, bulk items such as washi tapes, albums etc. must be shipped as "parcels". Parcels cost more to ship as they considered as large items.
How long does it take to received my order?
✉︎ Canada: 1 to 20 business days
✉︎ USA (untracked) ship via lettermail: 10 - 30 business days
✉︎ International: up to 10 weeks (business days)
Is there a tracking number?
No tracking on lettermail or small air packet shipping.
If you purchase untracked shipping there will be no tracking number. There's no way for us to know as well the status of your package once it has been handed to post office or marked as shipped.
By purchasing without tracking, you acknowledge that we cannot be held responsible for lost orders that does not have a tracking number.
Shipping with tracking number is available for purchase at checkout.My tracking number shows error?
Please allow 1-2 business day to update the system.
My order is still not arrive after the estimated shipping. What now?
I can't able to provide a replacement of the order. If your order has not arrived within the estimated delivery time (30 days), please allow it one more week to allow postal services to return to me in case it's not deliverable.
Other cases to consider is the package was delivered to a neighbor or in the wrong mailbox within a community locker. Checking with your courier services, concierge or building superintendent will be a great help to find your package.
Holiday season and unforeseen events can also impact the delay of your package. We appreciate your patience and understanding!
I entered the wrong address?
If your order was already shipped with the incorrect address, unfortunately I do not have any ways to change it or know the status of it. If your mail returned to me I will email you and discuss the reshipment to the correct address.
Customer will have to pay for the shipping cost. So please make sure to double or triple check your shipping information when placing your order!