Frequently Ask Questions

Tracked Shipping
If you choose tracked shipping, your tracking number will be emailed to you once your order ships. You can also log into your account at any time to check your order status.

Untracked Shipping
If you choose untracked shipping, no tracking number will be provided. Once your package has been shipped or handed over to the post office, we will not have any further information or ability to track its whereabouts.

By selecting untracked shipping, you acknowledge and agree that we are not responsible for orders that are lost or cannot be located without tracking.

Shipping Options
Lettermail and Small Air Packet shipping do not include tracking. If you prefer to have your order tracked, you can upgrade to a tracked shipping option at checkout.

Canada:
Taxes are applied at checkout based on the province of the shipping address.

United States:
Duties are included in your order total.

International (outside Canada & USA):
All customs duties, taxes, and import fees are the buyer’s responsibility and are not included in the item price or shipping cost. These fees are payable upon delivery as required by local authorities.

We are not responsible for customs delays or additional tracking once the package is with the courier. Charges vary by country and cannot be estimated. Please contact your local customs office for details.

Due to the ongoing Canada Post strike, some shipments may experience delays:

✓ Untracked Lettermail/Parcel Shipping: Orders will be held until Canada Post resumes normal operations.

✓ Tracked Parcel Shipping: Your order will be shipped using an alternative carrier.

✓ PO Boxes and Rural Areas: Deliveries to PO boxes and remote areas will also be affected by delays.

Thanks for your patience during this time.

Sorry, only one coupon code can be applied per order. Discounts are calculated before fees and taxes.

You may cancel your order within 24 hours. Please email us at krelscreations@gmail.com as soon as possible.

Unfortunately, no. For security reasons, we do not offer local pick-up.

Yes, we can combine your orders as long as your initial order hasn’t been packed or fulfilled.

If combining orders results in a lower shipping cost, we will refund the difference.
Please email us as soon as possible with your order number at krelscreations@gmail.com.

Shipping costs depend on the size of the item and total weight of your order.

Estimated delivery times after your order is marked as fulfilled:

Canada: 1 to 20 business days

USA Tracked Parcel: 7 to 15 business days

USA Lettermail: 7-30 business days

International lettermail: Up to 10 weeks (business days)

International small air packet (bulk/heavy items): 10 to 30 business days

✓ If your order hasn’t arrived within the estimated timeframe (30 business days), please wait one additional week to allow time for undeliverable packages to be returned to us.

✓ Check with neighbors, your community mailbox, concierge, or building superintendent, as the package may have been misdelivered.

✓ As soon as your order is in the hands of the courier, we see the same tracking updates that you do. Please understand that any customs-related delays are out of our hands.

If your order has already shipped with an incorrect address, we are unable to modify or track it.
If the package is returned to us, we will contact you to arrange reshipment. The customer is responsible for the new shipping cost.
Please double-check your address before placing your order to avoid any issues.