Shipping & Returns
SHIPPING POLICY
We ship worldwide! Shipping costs depend on your order and location. Just head to checkout and enter your shipping info to see the exact rate.
Processing Time: You can find current updates in our announcement bar. We typically process orders within 5–10 business days, but please allow a few extra days during sales or busy periods.
Shipping Methods: Orders are shipped via Canada Post and Chit Chats/USPS.
Shipping Costs: Shipping costs depend on the size of the item and the total weight of your order.
International Orders: Please note that additional duties, taxes, or VAT may apply upon delivery, depending on your country’s import regulations.
Lettermail Shipping
If you choose Lettermail at checkout, please note that it is untracked and uninsured. Because there is no tracking, we’re unable to locate or investigate packages that are delayed or lost in transit.
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Lost Lettermail Orders
Please allow 30 days before contacting us about a missing Lettermail order. By choosing Lettermail, you understand and agree to assume the shipping risk. Thank you so much for your understanding!
Delivery Time: All delivery times are estimates and not guaranteed. Estimates are provided in business days, excluding weekends and holidays. Once your order has been handed over to the shipping carrier, delivery timing is beyond our control.
Estimated delivery times after your order is marked as fulfilled:
➼ Canada: 1 to 20 business days
➼ USA Tracked Parcel: 7 to 15 business days
➼ USA Lettermail: 7 to 30 business days
➼ International via lettermail: 7 to 30 business days
➼ International via small air packet (bulk/heavy items): 10 to 30 business days
By purchasing without tracking, you acknowledge that we cannot be held responsible for lost orders that do not include a tracking number. We strongly recommend purchasing tracked shipping for high-value orders.
RETURNS & EXCHANGES
Unfortunately, we do not accept returns or exchanges. If you are dissatisfied or if there is an issue with your order, please contact us to discuss. These situations are handled on a case-by-case basis and can always be resolved.
If you need to make changes to your order after it has been placed, please email us as soon as possible at krelscreations@gmail.com.
FAQ
Where can I track my order?
Tracked Shipping
If you choose tracked shipping, your tracking number will be emailed to you once your order ships. You can also log into your account at any time to check your order status.
Untracked Shipping
If you choose untracked shipping, no tracking number will be provided. Once your package has been shipped or handed over to the post office, we will not have any further information or ability to track its whereabouts.
By selecting untracked shipping, you acknowledge and agree that we are not responsible for orders that are lost or cannot be located without tracking.
Shipping Options
Lettermail and Small Air Packet shipping do not include tracking. If you prefer to have your order tracked, you can upgrade to a tracked shipping option at checkout.
Duties and Taxes
Canada:
Taxes are applied at checkout based on the province of the shipping address.
United States:
Duties are included in your order total.
International (outside Canada & USA):
All customs duties, taxes, and import fees are the buyer’s responsibility and are not included in the item price or shipping cost. These fees are payable upon delivery as required by local authorities.
We are not responsible for customs delays or additional tracking once the package is with the courier. Charges vary by country and cannot be estimated. Please contact your local customs office for details.
How is the Canada Post strike affecting deliveries, and what are you doing to keep things moving?
Due to the ongoing Canada Post strike, some shipments may experience delays:
✓ Untracked Lettermail/Parcel Shipping: Orders will be held until Canada Post resumes normal operations.
✓ Tracked Parcel Shipping: Your order will be shipped using an alternative carrier.
✓ PO Boxes and Rural Areas: Deliveries to PO boxes and remote areas will also be affected by delays.
Thanks for your patience during this time.
Can I use more than one coupon code?
Sorry, only one coupon code can be applied per order. Discounts are calculated before fees and taxes.
Can I cancel my order?
You may cancel your order within 24 hours. Please email us at krelscreations@gmail.com as soon as possible.
Do you offer local pick-up?
Unfortunately, no. For security reasons, we do not offer local pick-up.
Can I combine my orders?
Yes, we can combine your orders as long as your initial order hasn’t been packed or fulfilled.
If combining orders results in a lower shipping cost, we will refund the difference.
Please email us as soon as possible with your order number at krelscreations@gmail.com.
How come shipping costs aren’t the same for every item?
Shipping costs depend on the size of the item and total weight of your order.
How long will it take for my order to arrive?
Estimated delivery times after your order is marked as fulfilled:
Canada: 1 to 20 business days
USA Tracked Parcel: 7 to 15 business days
USA Lettermail: 7-30 business days
International lettermail: Up to 10 weeks (business days)
International small air packet (bulk/heavy items): 10 to 30 business days
It’s past the expected delivery date, or my tracking hasn’t updated—what should I do now?
✓ If your order hasn’t arrived within the estimated timeframe (30 business days), please wait one additional week to allow time for undeliverable packages to be returned to us.
✓ Check with neighbors, your community mailbox, concierge, or building superintendent, as the package may have been misdelivered.
✓ As soon as your order is in the hands of the courier, we see the same tracking updates that you do. Please understand that any customs-related delays are out of our hands.
I entered the wrong address. What now?
If your order has already shipped with an incorrect address, we are unable to modify or track it.
If the package is returned to us, we will contact you to arrange reshipment. The customer is responsible for the new shipping cost.
Please double-check your address before placing your order to avoid any issues.