RETURNS & SHIPPING

All orders are final sales.

Unfortunately, we do not accept returns or exchanges. 
If you are dissatisfied or something wrong with your order please contact me to discuss. These situations are treated on a case to case basis but can be resolve always.

If something needs to be change on your order once placed, please email asap krelscreations@gmail.com.

 

SHIPPING & HANDLING:

A standard shipping by Canada post does not have a tracking number.

Shipping with tracking number is available for purchase at checkout (Canada & USA only).

ESTIMATED DELIVERY ONCE THE ITEM MARK AS FULFILLED:

***The Estimated Delivery date on your tracking is an estimate, not a guaranteed date. Please be patient with the tracking as it can be slow to update online sometimes.

**Once the item is shipped,
-it cannot be re-routed
-it cannot be an upgrade
-it cannot be cancelled

***We're not responsible for packages delivered to the wrong address.  

CUSTOMS, DUTIES, & TAXES
The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.

Note: During holiday seasons, all orders that are shipped on or before these days may take a longer time, I appreciate your understanding and patience.

 

UK & EU CUSTOMERS:

If you purchase any of this following:

Stickers or any paper products - your order will be shipped as untracked lettermail which is not subject to VAT.

Washi tape, pins or any bulk items - your order will be shipped as an untracked parcel, which is may subject to VAT when it arrives to your country. Since we do not collect and remit VAT for you, you will most likely have to  pick up your package and pay the taxes in your local post office.