RETURNS & SHIPPING

 

All orders are final sales.

Unfortunately, we do not accept returns or exchanges. If you are dissatisfied or if there is an issue with your order, please contact us to discuss. These situations are handled on a case-by-case basis and can always be resolved.

If you need to make changes to your order after it has been placed, please email us as soon as possible at krelscreations@gmail.com.

 

SHIPPING & HANDLING:

A standard shipping by Canada post does not have a tracking number.

Shipping with tracking number is available for purchase at checkout (Canada & USA only).


ESTIMATED DELIVERY ONCE THE ITEM IS MARKED AS FULFILLED:

  • ✉︎ Canada: 1 to 20 business days

  • ✉︎ USA (untracked, lettermail): 10 to 30 business days

  • ✉︎ USA (tracked): 7 to 15 business days

  • ✉︎ International: Up to 10 weeks (business days)

  • ✉︎ International bulk/heavy items (small air packet): 10 to 30 business days

Customs, Duties, and Import Fees
Please be advised that all customs duties, taxes, and import fees are the sole responsibility of the buyer. These charges are not included in the item price or shipping cost and must be paid upon receipt, as required by your country’s regulations.
We are not liable for any delays caused by customs processing. Once a package is handed over to the courier, we have no access to additional tracking information beyond what is available to the buyer.

Note: During holiday seasons, all orders that are shipped on or before these days may take a longer time. I appreciate your understanding and patience.

 

UK & EU CUSTOMERS:

If you purchase any of the following:

  • Stickers or any paper products – your order will be shipped as untracked lettermail, which is not subject to VAT. 

  • Washi tape, pins, or any bulk items – your order will be shipped as an untracked parcel, which may be subject to VAT upon arrival in your country. Since we do not collect or remit VAT, you will most likely need to pick up your package and pay the taxes at your local post office.