STORE POLICIES



Thank you for your order!


If there is any issue with your order, please email us at krelscreations@yahoo.com. Be sure to include your order number and any relevant photos (if applicable).

  • Returns or exchanges are not accepted due to the handmade nature of our products.

  • All sales are final.

  • Reproduction of any of our products is strictly prohibited.


Shipping Policy

  • By purchasing without tracking, you acknowledge that we cannot be held responsible for lost orders that do not have a tracking number.

  • You will be responsible for paying the shipping costs if your mail is returned to us due to an incorrect address. Shipping costs are non-refundable.


Customs, Duties and Taxes

Please be advised that all customs duties, taxes, and import fees are the sole responsibility of the buyer. These charges are not included in the item price or shipping cost and must be paid upon receipt, as required by your country’s regulations.
We are not liable for any delays caused by customs processing. Once a package is handed over to the courier, we have no access to additional tracking information beyond what is available to the buyer.